Privacy Policy

Privacy Policy Overview

Last Updated: January 2024

Welcome to Pyroflux Zenthor Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

Personal Information

• Reservation Information: Name, address, phone number, email address, payment information
• Guest Preferences: Room preferences, special requests, dietary requirements
• Identification: Government-issued ID for check-in verification
• Communication: Records of correspondence and feedback

Automatic Information

• Website Usage: IP address, browser type, pages visited, time spent
• Device Information: Device type, operating system, unique device identifiers
• Location Data: General location information when using our mobile services

Service Usage Information

• Facility Usage: Spa appointments, restaurant reservations, fitness center access
• Loyalty Program: Points earned, rewards redeemed, membership status
• Feedback and Reviews: Comments, ratings, and survey responses

How We Use Your Information

Communication

• Send booking confirmations and updates
• Provide customer support
• Share promotional offers (with consent)
• Send important policy updates

Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Prevent fraud and ensure security
• Maintain accurate business records

Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and fraud prevention
• Reservation management systems
• Marketing and communication services
• IT support and website maintenance

Business Partners

With your consent, we may share information with:

• Local tour operators and activity providers
• Transportation services
• Partner hotels and loyalty programs

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure guest and staff safety
• Prevent illegal activities

Data Security

Cookies and Tracking Technologies

Types of Cookies We Use

Managing Cookie Preferences

You can control cookie settings through:

• Browser settings and preferences
• Our cookie preference center
• Opt-out tools provided by advertising networks

Your Privacy Rights

Opt-Out Rights

• Unsubscribe from marketing communications
• Opt out of data sharing for marketing purposes
• Disable non-essential cookies
• Request data portability

Privacy Contact Information

How to Submit Privacy Requests

1. Email: Send detailed request to privacy@pyrofluxikzenthor.info
2. Phone: Call our privacy hotline during business hours
3. In-Person: Visit our front desk during your stay
4. Mail: Send written request to our mailing address

Policy Updates and Changes

Notification of Changes

We may update this Privacy Policy from time to time. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• For significant changes, we will notify you via email
• We may display a prominent notice on our website

Your Continued Use

By continuing to use our services after policy updates, you acknowledge and accept the revised terms. If you disagree with any changes, please contact us to discuss your options.